Account Appeal Guide
UGC means Unban & Governance Control. Use this guide to prepare appeal records without treating recovery as a promise.
UGC is an account-appeal product category. NetEase Games and the platform decide outcomes. A prepared packet can make a request clearer; it cannot force a reversal.
What to gather
- The original restriction notice.
- Account identifiers requested by the platform.
- Dates, case numbers, and prior replies.
- A short factual timeline, not a theory about the cause.
What UGC is not
It is not a hardware-ID tool, a bypass, or a guaranteed unban. If the issue is this PC rather than the account, start with the HWID page instead.